An Open and Shut Case?

"Knowing when to keep your mouth shut is invariably more important than opening it at the right time."
~ Malcolm Forbes (1919-1990), American publisher

Let's face it—most salespeople, entrepreneurs and managers are control freaks, right? And often our greatest instrument of "domination" is our two lips—two overworked chapped "lips" in my case!

But Malcolm "F" reminds us that perhaps our most important instrument of communication is SILENCE.

Why? Because during a conversation, our silence forces us to do only two things: listen and learn. So this week, make an extra effort to keep your mouth shut. When somebody is talking to you, don't think about what you are going to say next. Just listen and learn. By doing this, you can be assured that when you do open your mouth, the words you use will be more lasting and effective.

Brian Sullivan may be reached at www.preciseselling.com.